What level of support is included with the VPS offers?

April 17, 2015     0 comments

All of our VPS packages come with basic support.  Covered by this support include:

  • Root password resets (you can also change the root password from SolusVM);
  • Billing and Account Management;
  • Reverse DNS assignment;
  • Monitoring of the physical server including:
  1. Power;
  2. Ping;
  3. Hardware;
  4. Server Uptime
  • Hardware/Network Performance (excludes application performance);
  • Configuration changes that must be set outside of your server, like hostname and rDNS configuration;
  • Access problems such as inability of SSH - we will troubleshoot;
  • Reload of OS image (please note this will overwrite existing server)

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