I am unable to connect to send or receive email.

October 25, 2016     0 comments

If you think your email software is having problems connecting to the server, the best way to test this is to use Telnet to manually connect to the server.

This can be done within the Command (CMD) prompt within windows:

> telnet mail.yourdomain <port>

If you see

Trying 192.8.2.2...
Connected to mail.ourdomain
Escape character is '^]'server: 220 mail.example.co.uk ESMTP server ready

However, if you just see

Trying 192.8.2.2

Then your IP could be blocked. If this happens, please open a ticket including your IP

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