Search knowledge base
Billing (23) »
How to check my payments history?
How do I renew my hosting account?
How do I know when my hosting account is due for renewal?
Can I order/renew a domain name for less than a year?
Does the renewal of my hosting account include a renewal of my email address?
Will I lose my files if I do not renew my hosting account?
Will you terminate my hosting account immediately after I cancel it?
What is your refund policy?
Can I add extra bandwidth temporarily?
I never get my invoices? Why?
How do I change my billing period?
Why am I being invoiced?
Can I pay invoices over the telephone?
Cancelling Hosting (1) »
How do I cancel my hosting account?
Common Issues (24) »
How do I edit my website?
Common reasons for a site to be inaccessible
I am receiving 503 Service Temporarily Unavailable error
I am having problems with a script / an application on my site
What to do if your website has been marked by Google as harmful
I don't have access to my cgi-bin.I get a 403 Forbidden Error
Will my personal information be deleted from the WHOIS database if I do not renew my domain name?
What is a Content Management System (CMS)
Why does my website look different on different browsers?
Can I try a demo of your Direct Admin Control Panel?
What websites do you not allow?
How do you calculate web space usage?
Do I have access to raw log files?
Do you provide Shell Accounts (Telnet/SSH)?
What is my bandwidth/traffic/data transfer allowance and what happens if I exceed it?
What is CGI / Perl?
What is PHP?
What is MySQL?
Do you offer other database clients?
Can I upgrade or downgrade my package?
Do you offer web design?
Why can't I choose my own password for my account?
Why has my account been suspended?
How do I upload my website?
Configuration (11) »
My website is showing: The Holding Page
What Platforms do you support?
What is the best way to temporarily disable my website?
What are your nameservers for Self-Managed domains?
HTTP Error 403 - Forbidden
HTTP Error 500 - Internal server error
What to do if your website has been marked by Google as harmful
SSL Error - Certificate Not Trusted
How to reset my Joomla administrator password?
Forum application comparison: phpBB vs SMF
Do you support Cloudflare?
Contacting Laws Hosting (3) »
Help Desk Opening Hours, SLA & Uptime Guarantee
How do I contact a member of staff?
How do I contact Laws Hosting about Spam?
Database Issues (11) »
What type of databases do you support?
How can I import a large database to my account? PhpMyAdmin times out.
I don't have enough privileges for creating/dropping databases in PhpMyAdmin
My application cannot connect to my database.
How can I create a MySQL database?
Can I create new databases in phpMyAdmin?
I'm getting a 'Server shutdown in progress' MySQL error
How can I backup a database?
How do I restore a database using PHPMyadmin?
How do I delete a MYSQL database?
What is the default mysql port?
DirectAdmin Control Panel Issues (6) »
How to access DirectAdmin
My DirectAdmin does not accept my password
How do I use DirectAdmin?
When I try to add a domain it says Cannot Create Domain
I've uploaded my site, but the stats still are 0, why?
Do I have access to the backup section?
Domain Portal (10) »
After Logging In
DNS Records Page
Child Nameservers Page
WhoIs Details Page
What are my DNS Records?
How do I enable Privacy Protection?
How do I change a Domain's Registrant?
Domains & DNS (25) »
What is EPP Code and where can I find it?
Can I manage my domain name if it is not registered by/transferred to Laws Hosting?
Why do I receive suspicious mails to renew my domain with another registrar?
Domain name status codes explained
When I will be able to access my website via domain name.
How do I set up my existing domain to be used with my account if I use my nameservers?
What is a Domain Pointer?
What is a domain name?
What is a domain extension?
How important is having a good domain name?
What's the best domain name for me?
What makes it a good domain name?
The domain I wanted is already gone. Now what?
Confirming if a Domain Name can be Transferred
Transferring your Domain Name
What if I misspelled my domain name when I registered it?
Transferring out a .UK Domain Name
How do I use my domain with wordpress.com
Email Issues (20) »
I am unable to connect to send or receive email.
You have not logged into the pop/imap server in the last 30 minutes
Can I send and receive e-mails with attachments?
How to configure my mail client?
The SMTP server is refusing my connection attempts
The SMTP server is rejecting my password/login
I can not send emails
I receive Unroutable address bounce back error message.
IP has been blacklisted by an antispam organization
I can not send attachments
What is an "Email Account"?
What limit do you set on maximum mailbox sizes?
Why can't I send email?
What is an "Email Auto responder"?
Do you offer Virus Scanning?
How do I configure Webmail?
I am unable to send email
Is there a limit of emails I can send?
How to add your Email Account to Gmail
How to add your Email Account to Hotmail
FTP Issues (20) »
Which FTP client to use?
What are my FTP login details and server address?
How & where do I upload my website?
Where can I check whether the FTP service is working or it is down?
FTP Times Out
FTP gives an error about incorrect login
FTP uploading/downloading is slow
FTP service terminates / disconnects the connection
Internal Server Error appears after FTP upload
My FTP is uploading/downloading really slow.
My FTP session was terminated (disconnected)
How to change files and folders permissions with an FTP client?
How to connect to FTP with a web browser?
How to publish FrontPage website with FTP
How do I change the FTP password?
Is there a limitation on the number of files which can be uploaded by FTP?
Is it possible to have folders with 777 permissions?
I have some files with 755 permissions. Is this a security threat?
Which FTP client should I use?
Do you offer sFTP?
Installation (2) »
How do I enable SSI (Server Side Includes)?
How can I use ssi on files with .html extensions?
PHP Issues (6) »
Can I disable PHP errors?
Is IonCube supported?
Is Zend Optimiser available?
PHP Error: Cannot modify header information
How to include PHP code in .htm/.html pages?
How to enable gZIP compression for your pages?
Pre-Sales Questions (17) »
How do I order my web hosting package?
Is your hosting suitable for Joomla components and modules?
Streaming of audio / video files is not supported on shared hosting but how about just downloading?
What databases can I use with my hosting account?
Do you offer plans with unlimited disk space and bandwidth?
How does Laws Hosting protect my website on shared hosting?
How long will it take for my web space to be set up?
What Apache Modules do your servers have installed?
Do you provide technical support?
Do you offer Reseller accounts?
Which control panel do you use?
Do you support ASP, .NET, or MsSQL?
Why can't I signup with my own email address from the domain I'm transferring?
Can I view my website with no domain name?
Can I have a WordPress Multi-site on my account?
Does your DirectAdmin have the Installatron plug-in?
Your IP addresses, what countries do they originate from??
Security (11) »
Basic security guidelines
My Joomla has been hacked!
How can I prevent my site from hacks?
Do you block any PHP functions?
How do I disable mod_security?
Do you support mod_security?
Account Security and Passwords
How to Spot Email Scams
Preventing Brute Force Attacks
Prevent PHP code from being executed in some directories
Recommended basic htaccess rules
SEO Advice (17) »
SEO - General Guide
What does SEO mean?
What does Organic SEO mean and is it better for my web site?
What is Black Hat SEO and does it affect my website ranking?
My site is shown for different keywords than the ones I want. What to do?
Should I use meta tags and do they increase my page ranking in search engines?
How to increase my Page Rank?
[General rules for creating a search engine friendly website?
Which are the most important SEO HTML tags?
Why do search engines rank pages with bad content higher?
Can I use ? and = (query strings) and will search engines index my site?
Will altering my header size via CSS affect my ranking?
I have submitted my web site to the search engines but it is not being ranked. What to do?
How can I have my site linked by other websites over the web?
If I switch hosts, will it affect my search engine ranking?
How to remove a website from Google
Why do I need to perform a keyword research when optimising my website for the search engines?
SSL (Secure Socket Layers) Issues (9) »
How do I install a LetsEncrypt certificate in DirectAdmin?
Do all browsers recognize Thawte's SSL certificates?
Is the SSL certificate affecting the loading speed of the site?
SSL Error - Certificate Not Trusted
How to fix the warning: site contains both secure and non-secure items?
How to order a private SSL certificate?
How to redirect my website to be opened through HTTPS?
Why do I need a private SSL certificate?
What SSL to choose - with or without www in front of the domain?
WordPress Hosting (14) »
Welcome to WordPress Hosting
Logging into Wordpress
Fixing Permalink Issues with WordPress
Use custom permalinks
WordPress: Saving FTP Details
Securing your Wordpress installation
I've been hacked. What do I do now?
Why did I get this "Password Reset" email?
How do I solve the Headers already sent warning problem?
Why isn't the admin user listed as an author when editing posts?
An update was just released, so why does my blog not recognise the update is available?
Why did I lose custom changes to the WordPress Default Theme during the last automatic upgrade?
Why are they spamming me?
Where can I find WordPress anti-spam plugins?
Virtual Private Servers (VPS) (28) »
What is a VPS/Virtual Private Server?
How to manage your VPS with SolusVM
How to log in to an account via SSH in Linux?
What can and can't I install on my VPS?
What if my VPS gets hacked?
How do I check the memory usage on my Virtual Private Server?
Why am I seeing an old version kernel when I use "uname -a"?
How to block an IP address from accessing my Virtual Private Server?
How many accounts can I host on a VPS?
Do you backup client VPS's?
Advice for clients using our VPS hosting
How do I change my VPS SSH port?
How to log in to my VPS via SSH using PuTTY?
Why should I opt for VPS hosting?
What operating systems are possible with each VPS plan?
How long will it take to activate my VPS account?
What level of control do I receive with my VPS package?
Is it possible to upgrade/downgrade my package?
How to log in to my VPS server via SSH in Mac OS?
Can I order additional IP addresses for my VPS plan?
What level of support is included with the VPS offers?
Can I have multiple VPS within a single account?
How do I secure my VPSs tmp directory?
How do I install mod_cloudflare on my VPS?
How do I add and configure my own nameservers?
Use strong passwords
Do you offer rDNS on IPv4 & IPv6 IPs?
How do I set the timezone for my VPS?
Our API (1) »
How do I look up domain names?